Shipping (Delivery) Services & Costs
We deliver direct to your home or office.
- Simplify your life and avoid the long queues and hassles of store shopping as you have enough going on in your life! We offer the super easy convenience of delivering direct to your home or office.
- Your order will be dispatch on the NEXT DAY upon receipt of payment.
- Upon delivery of your order, a signature is required, so make sure you use a delivery address where someone is at home. Alternatively, we can deliver to your work (if your work accepts deliveries, a GPO address is not applicable). We are also happy to deliver the order to your nominated friend of family address, if they are home to sign for the delivery.
- If no one is at home, we will leave your food order at your local Australia Post Office or Depot for pick up when you are ready.
- A calling card will be placed in your mail box with details on where and when you can pick up your order.
- Dispatch of orders is from Melbourne, Australia.
- If you have any problems with your delivery please call us on 03 9016 3637 between 10am – 3pm Monday to Friday or email us on email@example.com and we will respond to your email within 24 hours.
We use Australia Post Regular Parcel Shipping.
- This service is available to all customers and is an economical domestic delivery service.
- Orders will take up to 3 -5 days business days for metropolitan areas and up to 7 days for regional areas. Sorry, Australia Post does not deliver on weekends.
- Delivery days and times are at the discretion of Australia Post.
- We reserve the right to alter the delivery method if we feel that your order is better suited to another method and is dependent on the goods ordered on a case by case basis.
- We currently do not ship outside of Australia.
- Shipping costs are calculated in the shopping cart using your postcode, size and weight of your products within the parcel. You will know your exact delivery cost for your order prior to completing your order. Delivery times will also be provided when shipping totals are calculated but Australian Post.
- Shipping costs will be automatically added to your total before proceeding to the checkout.
30 DAY MONEY BACK GUARANTEE
- We are so confident that you will love our products that we offer a 30 day, money back guarantee.
- All products returned must be in their original packaging, unopen and in re-sellable condition.
- Items on sale due to a package expiry date of less than 3 months will not be accepted as a return.
- Postages charges for returns are the cost of the customer.
Please return your product(s) to: PO Box 236, Bullen Victoria 3105
- If your product(s) are damaged during delivery, please email us as soon as you receive the delivery and notify us of the product(s) damaged (product, brand, size of packet) and take a photo of the damaged product(s) so that we can promptly resolve your request.
- Or you can call us on 03 9016 3637 between 10 – 3pm Monday to Friday. A photo will still be required.
- We will organise the replacement of the damaged product(s) and deliver them to you at no extra cost.
- If you would prefer a refund, please call us so we can get your credit card details for the refund.
If you have any questions on our delivery or refund terms, please do not hesitate to contact us on 03 9016 3637.
PAYMENT OF GOODS
- PayPal, MasterCard and Visa accepted.